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There's no reason for it to get refunded. It doesn't break any rules from what I can see in the front view. Usually when a head gets refunded you should get a message from the staff. When I got my Ichigo Hollow head refunded I got a message telling me so. So it's not in his inventory at all?
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I see... How weird. o.o Yes, it's completely gone.
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Apparently they don't need a reason to refund. I've got wasted a well 300k worth of customs.
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O-O Really?? So it's not just him.. Although it was just his head that got refunded. Sorry to hear about it dude