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No. When you refund within 1 hour of uploading you get 100% of whatever it is that you've uploaded in... shudder... tokens. If you refund after 1 hour of online time post-upload, you get 50% of the cost you paid - again in tokens.
If they delete your head afterwards at some point, you generally get 100% of whatever you paid in the first place. Chances are if you got 15k, it means you bought it during a 25% off sale.
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This is correct.
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Are all gif heads being refunded or just the ones that have the transparency issues?
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Just the ones with transparency issues.