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When taking a role which has to please many people, you cannot expect everyone to just love you because you're doing the work for free. I dont care if you're not getting paid - You should still be held to a certain amount of standard, and if you expect people to kiss your shoes because you're doing it for free, then you are wrong.
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Their role is just to make graphics and finish them before the deadline hits which I'm pretty sure they do. It's just that planning and such is up to the head of the graphics team and even after that it still has to go to someone who can put together the levels and set up the purchase features etc.
No point in blaming graphics admins when it's up to the higher ups to make sure the planning is alright so everything is done in time.