I would say, Graal online classic actually reads most toonslab tickets. If they’re ban appeals they’re probably going to get unbanned (if the player wasn’t supposed to be banned). The problem is because of the fact they don’t reply to tickets even-though they do read most of them. As I stated earlier, you cannot fix all problems if communication didn’t take place from both sides therefore, admins should reply to tickets. I still think ban appeals tickets should be responded to, because a player needs to know of his ban and why he was banned regardless if it was a false ban or not. The reason in the ban screen isn’t enough in my opinion and it’s useless to false bans.