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Toonslab has so many issues with it...Toonslab in my opinion it was actually better in 2015 or 2016 before the whole apparently someone hacked into the database or something so they changed how the verification for support works. The old system you could see their reponses, You could see that they read it, And actually post a screenshot. They tell you in the new system to put a picture, But there is no option to... Again classic seems to think their stuff out don't they
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Send the screenshot to the support email with the ticket number in the subject. I got rejailed by mistake on the same day i was released on era and i just replied to the ticket numbered email instead of resending a request and they responded again