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Blocking won't work they can alway's create new accounts just for the purpose to keep cyber-bullying him sorry to hear this
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Just do what I do now. Put PMs and chat to friends only. Solves a lot of stupidity from other players.
I know most will say “this kills the part of graal that makes it graal! The community!”. But honestly, turn friends only on for a week, then turn it back. Trolls will give up eventually.