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Please allow me to clarify.
I did gave out a replacement hat once before. Similar to what Snoob and Milo have said, I was unaware of the rules back when I first started hosting which may have resulted in the inconsistency of my events as mentioned above.
Also like what Thallen mentioned, we are no longer giving out cookies to those who already have the hat.
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If this is the case, then it should also be the case that the hat being played for is pictured in the first message somehow instead of forcing players to rabidly click the queue button (or race off to a location).
Alternatively, add a mass chat filter to prevent players who already have the hat being played for from hearing the message about the event.