I think it was wrong of xxi to take graphics like that without permission. She, as a staff member, should honestly have known better than to take a player's graphics like that. She doesn't seem very professional in that aspect, and the way she acted towards it I also think was kinda unprofessional.

However Anu's responses were also pretty bad, too. I understand her anger but she kinda freaked out a little bit. Instead of yelling at her, accusing her of being a thief and telling her to kill herself, she should have just asked her a little less harshly and reported it.

All in all, when you upload customs in this game there's really no way to stop someone else from using it. Usually when players say another player took their custom, there's nothing that can be done because that's just a risk everyone has to understand they're taking when uploading something to the internet. Though xxi being staff, she shouldn't have done that at all. Being staff she should be mature and professional and not act like a common player. Anu shouldn't have been so harsh and handled the situation more calmly, because freaking out like that just makes you look really bad and thus no better than the person you're having a problem with.