I hate people like you, who whenever someone makes a criticism to the game says "no one is forcing you to play" or something along those lines.

You're right, no one is forcing anyone to play, however being annoyed about something bad is perfectly reasonable and may lead someone to make a formal complaint which could effectively change something.

However, I believe things such as the support system are ran by unixmad (as the support page is branded under toonslab) and since when has unixmad cared.

tl;dr
no one is forcing anyone to play but complaining isn't always bad