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After recent account security concerns (people are able to change their GraalID in packets to the server), I believe what happened was that they enforced an IP whitelist on accounts. You should've received an email to your account; check spam.
Again this is all assuming so I'm not totally sure.
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I've checked everything, especially spam. Never once did I get an email sadly. And if my account is all broken from some kind of 'fix' and I am unable to play I'd be pissed off.