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Fire MarshMallow should be a priority. Other than that GP's should be online more hours than they should be daily. Also hire GP's from different parts of the globe and not just from North/South America (go for EU/AU/Middle Eastern).
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those despicable volunteers, how dare they not lay down every waking hour for us as we complain about them nonstop!
I say we fire them all, that will surely solve our problems