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Fire MarshMallow should be a priority. Other than that GP's should be online more hours than they should be daily. Also hire GP's from different parts of the globe and not just from North/South America (go for EU/AU/Middle Eastern).
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Graal only has so many people though, and only so many of those people would be willing to apply. In addition to that, most of Graal's players live in North and South America. I'm guessing it's kinda difficult to find someone who lives in those areas who is also willing to apply and is suitable for the job.