You most lukely just got lucky and had whoever reviews the toonslab issues come on soon after you sent it. It never was slow before. That would have been a staffing issue if it was slower, and is now resolved faster.

Based on what I see, it appears good. However, not everyone is identified. Not sure how that would work out, especially if you can't communicate back and forth to ask for a GraalID. From my experience, if I had to respond back to someone who sent a ticket, I usually wouldn't get a response. That made getting GraalIDs difficult if they never told me in their ticket. I don't see much difference, other than the fact that it now goes through email instead of a ticket.