Not sure what section to post this in so move it if it's in the wrong section please. TLDR will be at bottom.
I have access to my accout via the iEra facebook client. I want the email that it is identified to to be changed so I sent a support ticket using the website
http://support.toonslab.com clearly stating my issue. Here is what i said.
"Additional information provided by the player:
I want to change the email linked to my account. The account Graal Id is Graalxxxx. The email linked to the account is/email the account is identified on is
[email protected]. I am submitting from a different email as I am unable to login to the email
[email protected]. Which is why i am requesting my account Graalxxxxx be changed to/identified to
[email protected]"
(graal id and email are changed for security reasons.)
I got a reply shortly after stating "Graal staff are unable to change emails of accounts. You will have to contact your email provider to resolve your email issues."
I have tried multiple times to contact my email provider but have had no success due to the fact it was my first email and I made it around 7-8 years ago using a phone number that doesnt exist and fake birthdate. (The email the account was made by is hotmail I now use gmail) I talked to their live chat and filled out a questionaire but am unable to get back into it.
My main concern is if I am able to access my account and I am the only IP that has been accessing it why can't the email be changed? I'm sure many people could vouch including staff to say that I am the owner of the account. I also do understand the for security reasons they tell people to sort out the issue with the email provided.(account stealing etc)
The only reason I am able to access the account still is because my facebook account has a backup email with the email I used to create my graal account.
If anyone can help me regain access I would greatly appreciate it.
TLDR:Lost access to account tried multiple times to contact email provider to no success. Have sent in a ticket to toonslab and have been told to contact email provider. Stuck in an endless loop.
Attachment is screenshot of my profile(from ipad can get one directly from facebook client if needed.)