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Except time is actually the issue here...
Are you willing to go over thousands (Probably thousands) of ban appeals all saying the same thing?
Maybe the person/people reviewing have a lot of other tickets that they need to check, so they just ctrl v, instead of giving every single person a "special" message.
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Yes actually. I've worked with and directed support desks for years now, and I have to process tickets far more laborious than ban appeals every day. If you don't properly read through every ticket, you'll miss legitimate issues and piss people off. This isn't the kind of support that should be being provided to players, especially when some of them are paying customers.
The issue isn't the canned response, it's the fact that the ticket clearly wasn't read properly, which seems to be the case with a lot of other submitted tickets too.