|
That's not how you operate a support desk. If they are doing this, then they shouldn't be. All tickets should be read over properly and responded to professionally. Time isn't the issue here, it's the kind of responses people are getting.
|
Except time is actually the issue here...
Are you willing to go over thousands (Probably thousands) of ban appeals all saying the same thing?
Maybe the person/people reviewing have a lot of other tickets that they need to check, so they just ctrl v, instead of giving every single person a "special" message.
I'm sure they took OP's ticket into account. Maybe it's just a bug, and his hours aren't actually not dropping.
You don't even know if OP sent in a lot more tickets, and the person reviewing already told him that his ban won't be appealed.
Basing that assumption off of a recent thread he made, complaining about a ban. (Got deleted, I think)