Graalians - View Single Post

Twinny · 02-08-2012

Ugh this goes on and on like a broken record...

Feedback is for: suggestions/criticism about the game. Do not expect a response. Asking for an admin to contact you, asking for a hat or generally just being an idiot will get you banned from feedback and it's unlikely you will ever be unbanned.

Report: To report other players you feel are doing something wrong or have offended you. try to make it informative and constructive like, "He is making sexual remarks", "harassing other players" or "Racist remarks". Reports like, "he is mean" or "he was rude" are far less helpful and take more time to investigate and potentially resolve. The amount of fake reports is incredible and it's just hurting the players more than anything.

For everything else? [email protected] ! Make sure your email is well formatted and clear and concise. Don't needlessly waffle on!

Now, Skyld has demonstrated the sheer amount of junk PMs admins generally get while on. Not to lol on Skyld but he isn't nearly as popular as some of the more well known GPs who get spammed not only by people who see them but also people who have them friended for additional spamming capabilities.

Wading through gallons of mud to find a single diamond is a very tricky job and things can be missed. Further more, if you send a single PM amonst a thousand spam messages and they log off / reconnect? That message is gone. For these reasons: do not send any important requests via a PM because it is not guaranteed delivery and most certainly not a guaranteed response.

I honestly don't know why players keep going on about, "it's the admins responsibility to answer PMs! I know because I am right!". The admins responsibility, in my opinion, is to patrol for public inappropriate displays and respond to reports. If players could stop sending junk messages, maybe the system would work but it just doesn't happen. Maybe...just maybe this is why no-other game has a direct chatline to the staff outside the support center because it is just not practical and just prone to abuse. (if you could see the messages players think they would get away with when they respond to an announcement/event message....it's disgraceful).

If players could do the right thing and use the report feature properly, things would be great! Maybe less reporting the same guy 100 times in 20 seconds because, "omg he said butt BAN HIM NAOW!!!! OMG WHY U NOT BANNED YET"

In summary for the moron trolls who will do a stupid tl;dr then continue bitching:

Feedback = feedback with no response
Report = report to be followed by an investigation
Email = Delayed help with a response

02-08-2012	114
Twinny Registered User Join Date: Apr 2016 Location: Testbed Posts: 604	Ugh this goes on and on like a broken record... Feedback is for: suggestions/criticism about the game. Do not expect a response. Asking for an admin to contact you, asking for a hat or generally just being an idiot will get you banned from feedback and it's unlikely you will ever be unbanned. Report: To report other players you feel are doing something wrong or have offended you. try to make it informative and constructive like, "He is making sexual remarks", "harassing other players" or "Racist remarks". Reports like, "he is mean" or "he was rude" are far less helpful and take more time to investigate and potentially resolve. The amount of fake reports is incredible and it's just hurting the players more than anything. For everything else? [email protected] ! Make sure your email is well formatted and clear and concise. Don't needlessly waffle on! Now, Skyld has demonstrated the sheer amount of junk PMs admins generally get while on. Not to lol on Skyld but he isn't nearly as popular as some of the more well known GPs who get spammed not only by people who see them but also people who have them friended for additional spamming capabilities. Wading through gallons of mud to find a single diamond is a very tricky job and things can be missed. Further more, if you send a single PM amonst a thousand spam messages and they log off / reconnect? That message is gone. For these reasons: do not send any important requests via a PM because it is not guaranteed delivery and most certainly not a guaranteed response. I honestly don't know why players keep going on about, "it's the admins responsibility to answer PMs! I know because I am right!". The admins responsibility, in my opinion, is to patrol for public inappropriate displays and respond to reports. If players could stop sending junk messages, maybe the system would work but it just doesn't happen. Maybe...just maybe this is why no-other game has a direct chatline to the staff outside the support center because it is just not practical and just prone to abuse. (if you could see the messages players think they would get away with when they respond to an announcement/event message....it's disgraceful). If players could do the right thing and use the report feature properly, things would be great! Maybe less reporting the same guy 100 times in 20 seconds because, "omg he said butt BAN HIM NAOW!!!! OMG WHY U NOT BANNED YET" In summary for the moron trolls who will do a stupid tl;dr then continue bitching: Feedback = feedback with no response Report = report to be followed by an investigation Email = Delayed help with a response