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The games for the players, not the staff. Although you are inclined to say this biased statement since you are or were an admin. You see more people complaining about the server compared to the ones admiring it, you wonder why lol
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If staff put whatever players wanted into the game, people would be able to trade hats, battle pets, explore space, have different races, and everything would be free. Yes it's all possible, but it's not what they want the game to be. When staff members add or remove something from the game they have a reason for it. If players do not like it, they have the choice to stop playing it. Give suggestions, but don't complain when it's not exactly how you want it.