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The information he provided to prove it was his account can easily be obtained by anyone, so if they made changes to the account based on that information then somebody can easily manipulate the system and steal accounts that don't belong to them.
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Uhh how can screenshots from MY facebook associated with that email (showing the email on the facebook email setting) screenshots of me playing the graal account on my facebook, and the Account ID (which says DO NOT GIVE OUT TO OTHER USERS) something anyone can get?
And for that matter I was not asked to provide anymore information to PROVE it is mine, they just said they wont do it. These are things only the person with access to the account could get... makes no sense. Facebook screenshot showing the email the facebook is registered with (and has existed longer than the graal acct) is the same as the graal acct through the faceboook setting page, the Graal account ID which tells you not to give it out (a screenshot of it from in game play), and screen shots of the game being played on that exact same facebook, are things only someone with access to that account could possibly have.
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Normally if an an e-mail account is deleted, you can just remake it again, have you tried that?
Even though the account will technically be new you will still receive e-mails from things you were registered with before it was deleted.
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I tried, my email provider told me that they dont recycle deleted emails for months, and theres no telling when it will be recycled