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Remappers shouldn't be against the rules either way. They're extremely popular in MMOs, and pretty much needed in high competitive play in those games.
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They're not necessarily against the rules however. The way Graal's security reacts to the remapper is the issue. It doesn't seem to be an easy fix.
Regarding support being against unbanning Chun, it's possible that there's simply no way of knowing if he really was hacking, or using a remapper.
Hopefully you get unbanned, Chun!