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Last fall I was wrongfully banned. While in the middle of class I submitted a ticket on my iPhone. I provided my account name, email, and ban ID. I then logged onto Era and messaged Xor directly. He quickly responded. The issue was resolved in 15 minutes.
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ye, PMed him to add me to the 40k wins list in the arena library, which isn't even a big priority, did it within 5 minutes
dunno how anyone can complain about that guy
the time they take to upload 1k hats is pretty insane though