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Is Graal Police even a player relations job anymore though? To me it seems like if they are going to remove the only option to contact them then it would make sense that their job is to moderate player activity.
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I have no idea, but if the single way that we're able to interact with GPs is through reports then I think that there needs to be some sort of better reports system, like some sort of in-game support center UI or something. It's not very fulfilling to report someone and then just assume that it'll be handled with no interaction from either side.