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I remember a while back I was in my house and I noticied that something was wrong with the level , my house was a lava themed house at the time and their was a big beige tile in the lava that should be removed, the bug had been around for about a month without being noticed.
I wanted to report the bug so I went to the kiosk and pm'd imprint and he got it fixed.
Now it will be impossible for I would not know who is staff in what position.
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You could just feedback it and the online staff that check feedback would notify someone that could fix it.
However, I like the idea of there being a button in the menu that allows you to message a random staff member for certain graal-related questions. The staff member's name could remain anonymous. There could be a message beforehand stating if this tool is misused then it could lead to having this privilege removed for the player, sort of like people can get banned from uploading or using feedback.