I remember a while back I was in my house and I noticied that something was wrong with the level , my house was a lava themed house at the time and their was a big beige tile in the lava that should be removed, the bug had been around for about a month without being noticed.
I wanted to report the bug so I went to the kiosk and pm'd imprint and he got it fixed.

Now it will be impossible for I would not know who is staff in what position.