Try refreshing, restarting browser, not afking next time, your connection probably had issues at the moment. Happens to me sometimes too, nothing to be worried about. I would call your company though, and sort of complain  they might raise your internet speed/give you a decent deal to keep you as a customer. Works with various companies such as microsoft, and at&t.
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I already tried this, it has been a week now.. :/ I will call my company though.
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uh, it may be possible that you are either IP banned or someone running your network blocked the IP of the game server, dunno
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So I would be randomly banned? Then I would need to email support in that case. I can't check though.