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was that because your ban appeal was denied? Either way, I honestly don't put my name when anwsering a support ticket. It isn't about professionalism its more or less from being targeted from not answering the ticket the way that player expected. I don't answer iClassic Supports or even have access to there support section. However, it has been against the graal online rules since day one regarding account sharing. Its obvious, and was the main cause of account scamming.
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MD is right, account sharing is banned on all iServers across the board. Some people on Era seem to have trouble grasping this idea.
Questions of professionalism aside now people know that if a PWA ticket is not signed it's likely that it was you who responded (unless of course the whole team doesn't sign tickets >.>)
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Y'all should experience Rockstar's support. I did over the past week, it is possibly the worst I've seen and they're a big game company.
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I legitimately got told that if I tried to make my license plate "Bizzle" again they would "penalise" my account and gang crew (Bizzle was flagged as "profane" in their system). It wasn't a bot that told me that either, it was a real guy.
Anyways...