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My head got refunded as well just the other day. I don't know why such a silly rule is enforced. Because it was a gif? I got permission from a admin to have it. This is why I choose not to make graphics for Zone. I have a real life job making graphics. I get paid real money for my artwork. Your loss Zone! The staff of Era, support and welcome my graphics. They are always excited to put them in the game.
Zone's uploading site hasn't worked in days so I guess that adding your own custom looks are a thing of the past.
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Upload site should be fine now. As far as your head getting refunded, we only allow small animations such as blinking eyes or such.