We have a great staff, probably the best, but the thing is that we have people from different countries and they can't be online on their staff account 24/7.
Trust me, some staffs are working a lot, probably more than you think and when I hear that some people are complaining about them, I do not find it very kind because without them, you would not enjoy the game as much as you do.
I did not watch your video because I think this is not very useful, but Sn0xVil and iGravity are new and you can't judge them.
I do not know if you did it, but you should have sent a message to them, asking if they could go on their staff account to ban this "hacker". If they would have said "no", then it would have been a serious issue, but I do not see anything bad. They are allowed to have some fun on their player account.
If you have any problem, this is useless to post something on Graalians.com, you will need to send a ticket or email
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