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It's still important though, this might increase the chances of getting it fixed, so it is still useful towards the problem itself.
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Yes. That's a different matter. The person asked why it wasn't working for him. It's may be useful to the problem itself, but I highly doubt knowing it doesn't work for a few people isn't actually that significant - nor is it any help; and it's not exactly answering the guy's question, is it? Hmm. ;)