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I'm wondering if it's possible an admin could be abusing their power (or perhaps even got hacked?) and I'm also curious if anyone on here was banned recently or knows someone who was banned recently for seemingly no reason. Because this just isn't making any sense to me.
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It is possible for a member of staff to abuse their power. It is possible for a member of staff to be "hacked" too, I guess. However, the support ticket system is not moderated by any of the GP team. All tickets are judged upon the proof that is available (logs, system-issued notices, etc) not through the word of the staff member that issued it. People don't get banned for "no reason" and usually the players who claim such just have their accounts associated with someone else (through transferring accounts that they owned to other people, logging on other people's accounts, etc). This kind of scenario has always resulted in the unbanning of the account from what I've saw.
So, if an appeal is rejected then there is going to be proof which supports the ban placed on the player that received it. The GP team and the 'support team' are mutually exclusive and do not work together.