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Is there a known reason why they aren't addressing this issue with adding more servers?
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They're adding more servers, they're installing new hardware as the shipments come in. They're also actively kicking AFK mount levelers and are decreasing the AFK timer to shorten the queues as much as possible.
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There's an exploit people are using to remain online so that they get full online labor regen+not stuck in queue. It's extremely well known and literally everyone is using.
They have a build that's shipping tomorrow that fixes this exploit, so that should significantly reduce queues.
Anyways, they're idiots when it came to calculating the population at launch. I told them 6 servers wasn't enough, and that OBT numbers weren't accurate at launch(who plays when they dont get to keep their stuff), but they told me they're "ready to add more servers if needed".
And here we are with 11 servers and massive queues on all of them.
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They had to use the numbers they had right then, and they didn't foresee the massive launch they had.