Graal is a game built around custom content. The fact that talented people are refusing to create custom content on Classic is a pretty big blow to that foundational aspect of Graal. At the very least, staff need to work with the players and explain WHY their graphics are not allowed on the server and HOW they can fix it instead of just checkering some arbitrary reason with little to no meaning. It has to be understood that simply refunding the 20,000 gralats is not enough to be a true refund as the biggest investment that went into the graphics being removed or denied was the time and work the makers put into them.