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Exactly GOAT thats why we need CS staff members that arent players. Like someone they hired in America that went through normal face to face interviews and went through everything that a proper customer service member is trained to do.This way when we speak to a CS member we know that they might not be Bob the kid we beat in a spar and now holds a personal grudge against us. And we know for sure the CS guy did not do the job simply for that aura of importance and for the hats, and will do his job the way his boss wants him to do. If you think about it, outside of those text based MUD games, i dont know any MMO even the cheap FB apps that uses player based volunteers as 'staff'
Most have some nice DMs from the companies who will respond to you the way a real customer service will do. Not put on a vague 'INAPPROPRIATE' tag on your uploads without further explanations.
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Personally, I think that having a paid staff would help the game out in many ways, but as long as people work for free("do their hobby") ownership wont have a need to hire people.
This could have been a good discussion thread, but the problem with the forum ATM is that most posters let their personal feelings towards other posters influence their post. Thats why the negativity starts quickly.
Wanting the game to improve is not being a crybaby. Just how people should be free to enjoy the game the way they want they should be able to think the way they want.