meh, I don't think you can just say to remove the hats, that's definitely taking a polarized side
people who don't tower will want them removed, people who do tower will want them to stay
the only compromise is that staff change up the system and force guilds to function more "naturally" or they don't get the rewards they want

it's really not the players' faults for towering the way that will get them what they want
for people who play other games, just consider the idea that players always gravitate towards "OP characters" or other exploitative in-game features that make the game easy or get them what they want

it's like when people rage at me in spar for strafing against them - it's not like I think I should be able to do it if an iDevice player can't also do it, but it's in the game and I'm going to do it because that's the game, staff should change it