I don't think the ban reasons or punishment times are that unreasonable, it's just that sometimes I feel like there's a rush to punish people who genuinely didn't intend to break a rule. There's never any manual mediation, as in GPs here never seem to actually personally look into the issue. They just observe or look at a report, then make a decision.

As an example, a younger person in a guild I'm in was asked by a friend to make a guild. For whatever reason, his friend asked him to make the guild "siegheil" (the Nazi salute). He's not German and didn't even know what the hell that was, so he makes the guild and before he's even able to transfer it, he's banned.

He claims he has no extensive ban history and was banned for a month with no warning. Could staff not just delete the guild and talk with the player first? Warn him and ask about the situation? He appealed and was denied. Even if his story was a lie, I think month-long bans for stuff like that is kind of extreme and unforgiving. Maybe if his guild name was in his native language and read "KILL ALL KIKES IRL BECAUSE I HATE THEM" then I get it, but geeze. It's arguable that just the phrase "sieg heil" is even offensive. Is there like a quota that GPs have to meet per month?
There's a guild named "HAIL TITER" since forever, isn't that equally as offensive? There was a guild named "Kool Kids Klub" that made a ton of KKK references and they got off. "Sandy Hook Elementary" was Loops' guild, poking fun at a school shooting in the US. It seems like GP interference is very selective in most cases.

Not trying to hijack this as a thread to make a plea for him, but just providing a recent example that I know of to support what I'm saying.

I've had some obsessive weirdo who I exposed for stealing hats making countless harassing statuses about me, claiming that I'm a ********* and using my real name, etc. Every time I've reported it, the status gets cleared. He hasn't been banned yet. So, I really don't understand the thought process behind banning vs. clearing/deleting vs. warning.

It should be, and people who hack gralats should probably be banned for a much longer time initially, because people pay a lot of money to get them and it's kind of a disrespect to supporters of the game.