Hey Jace. Firstly, about your 'popularity' issue, I totally disagree. Every member of staff in iEra has to treat every player with equality, and we do not differentiate between players regardless to there 'popularity' ratings or whatever. If you need help and you tell us, we will come to you, every player is equal.

Secondly, as Jeni stated, we do try to get to each PM and report, but it may be a time where there is only one staff on who is busy (hosting events/auctions, or helping someone else), which is very unlikely, but I do apologise on behalf if this has occurred with you. We do try to get to everyone, but its all about which staff is online and his 'style' of work. I personally do get to each IMPORTANT PM I receive (excluding 'hi', 'host auctions pl0x', 'meake me adam'), and in an unlikely presence that someone needs help whilst I'm hosting an event (where spam levels are beyond scale), I open them AFTER events, which may mean we get to you and your problem after a while. But most of the time, there will be more than one staff online.

Another way to get in touch with any problems you may have is my accessing a very good feature in our forums, era-go.com. It is called 'Letter to the Staff', where only you and the the staff team can see your enquiry. This is a fast and helpful way of seeking help, and I would hugely advice you to check it out. Lastly, you can always email me if you have any reports (with pictures would really help), enquiries or other questions. My email is [email protected]

Thanks