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Era is a 9+ game. What good are 9 year olds learning in a game where racism has reached to such an extent. I believe harsh punishments should be given to the people with such dirty mouths. First of all, racial abuse reports need to be taken seriously and to be acted upon as soon as possible. The punishments shouldn't just be a gag, but a possible jail time of starting from even 30 minutes, as they will realise it is wrong, and will learn there lesson.
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Well John, I really cannot comment on that situation besides sharing my opinion that although I do not condone it, it happened a long time ago and there is such a thing as people realizing the error of their ways and changing. Especially at our ages and developing maturity levels.
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If staff really believe that the iEra playerbase is mature enough to move past their mistakes and racial slurs, then the game should have the maturity rating go up to ensure that a more mature audience is playing the game to prevent falsification of your claim. An ideal 9+ multiplayer game means that staff should have the responsibility and diligence in order to deal with most harassment problems such as racism, harassment, and general immature insults. A 9+ game is for children, and children need to be babysat most of their maturing days, whether it be by teachers, friends, or parents.
As for jail time, you basically need to push the immature playerbase basically into a corner for a tme-out for an hour or so, then let them come out to see if their lesson is learned. Banning is like grounding them too.
This is an idealistic MMO environment in terms of discipline and punishment for the ages ranging from 7-10 years old, with 9 being the average due to the apple rating. If you want to have an ideal MMO for kid where your cheating their money off like stefan wants, make a god damn teletubbies or sesame street MMO then, not a gangster game where your shooting people up and blowing things up by hitting someone with your car. If you want a more mature audience, then raise the age minimum to at least 12+, it is both more appropriate and better suiting the claimed maturity of the audience we have on this forum and on the active, contributing sector of the game.