It's bad to generalise though, which is why everyone seems to be trying to correct you. I use my other account all the time because I like to actively engage with the players to provide a better feedback as to what we should improve/what we need, I also enjoy the game, which is why I'm staff in the first place. Not much of a point in having all our team as PRs who don't enjoy or play the game. Even Blizzard has GMs in WoW that play ingame.