My personal opinion on the matter is that playercount is reflective on content or the appeal of a server. First impressions are everything. When iZone was released there was not much content to be had...only three missions total with no way to earn a consistent source of income. This likely drove players away, that and the fact that iZone is a gun based server similar to era. Players that wanted guns moved to era from classic yet the playercount remained high on both servers. My thinking is that many people are under the impression that iZone is lacking content compared to iEra.
I respectfully disagree with your argument because I feel that every player has their own preference for a server type be it guns, RPGs, or Zelda gameplay (classic). If Graal wishes to cover all the bases then they should release an RPG server be it iZodiac, Kingdoms iPhone or Delteria. If those servers make a good first impression on players then it is likely they will stay for the duration ensuring a high playercount.