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Account transfers work fine, the only reason people always complain about them is because they're incompetent and can't figure out how to send an email with the correct information.
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I don't think he was addressing the people unable to properly send an e-mail to request an account transfer. I think he wanted to address to reduction of time for account transfers. Based on the Graal FAQ site it normally takes 2 weeks for an account transfer to complete.
P.S. I'm not agreeing or disagreeing that there should/shouldn't be faster account transfers...just stating my opinion on what I think Paz meant.