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Midori and Julius seem to be great Graal Police as they are yet to be the only staff to take the time to answer a question, or even respond to my feedback. And FP4 and Rufus seem to contribute quite a lot to this game, other than that I don't know much about the staff.
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Arichi is a good GP too. She has always answered pms.
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The server is not only updated when sales are down. The content is made by volunteers who do it for free, so its added whenever people feel like making content.
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Hmph. Since when does a volunteer staff member do stuff by own will? People have lives n dont wanna waste time making gfx for children. And either way, xor has to approve EVERYTHING before its sold/released