I have reported someone before and had the person dealt with instantly, and other times i have reported someone and pretty much watched them sit there for an hour with no consequence. I honestly think the number of staff is important, but more importantly they should actually listen to reports! I also think its funny how alot of staff treat "in-game messages" as a terrible thing.. Not everyone wants to get on their pc to ask a simple question. But then again im not staff and i do not see this from their perspective so i guess what i have to say isnt that valid, but this is how it seems from my point of view.