Answers?
 

So I'm finally unbanned. I hope that I can get some answers soon, cause I don't want to be banned unfairly (again)

This message was sent a week ago by a staff member, who will remain anonymous for the time being, unless they'd like to weigh in for some real answers to my questions.

https://i.imgur.com/5QELIha.png

Questions for the image above, hopefully a staff member can give some answers?

TL;DR
Unbanned after 2 weeks. Toonslab never replied.
I need to know the answers to these questions, cause I don't want to get banned unfairly again + get my gralats reset

I understand that there is a shortage on staff, but player movements should always be accounted for, regardless of missing the "are you still there?" message
If a staff member isn't qualified or doesn't have any knowledge on how bots work, then they shouldn't be checking people for the use of bots

Edit: Here's a video of what I was doing, which wasn't using bots

You probably won't get answers, it's just how toonslab rolls. They are honestly, in full truthfulness. The absolute worst at support help I ever seen in any game or company in my entire life, It's so bad that I don't even think we even HAVE. A support center for problems. Because they do absolutely nothing. At all,


So if you get banned, probably nothing that you can do. And probably no fix to it until toonslab actually hires people to do a simple task called their job.

"A-are you implying that the 13 year olds we hire have poor judgement?! H-How dare you!"

I'm not sure what exactly you want. You have admitted that you have used multiple accounts to farm and even if you are doing it yourself you also admitted that you were watching TV and missing prompts that are there to confirm if you are a bot. Chances are you probably missed any checks staff would have performed to see if you were just a bot or not.

If you're using three devices and so tuned out watching TV or whatever that you act and react like a bot what kind of outcome are you expecting? Staff aren't psychic, there's only so many things they can do to judge if someone is botting/macroing and it sounds like you ticked all the boxes while using multiple accounts at the same time.

Perhaps it is a sign that the " Are you there" Messages to stop botting are really not working at all, and it isn't even stopping actual botters, It isn't hard to get a Aimbot or something as the sort to tap on the "Are you there " message. Or hard to get your bot to probably tap all over the screen where the "Are you there" Message can occur. And probably the only reason botting has even became a issue to begin with, Is because of things like absolutely nerfing how much loot someone can get got ridiculously low to only 200, Also nerf the prices of loot, Crippled farmers by removing explosive arrows. And limiting how much bugs someone can get and probably nerf the price of bugs as well. Making every form of gralat income players had before less efficient than ever had been.

How would you not expect someone to go so far as using bots and macros to do their work instead at that point? Of course people are going to try To do something else instead of farming and looking at a screen for hours on end and hitting a sword. That's why people probably end up watching movies or do something else as they farm. Not sure why he needed multiple accounts to farm, but regardless someone should be able to farm while watching a movie at their leisure without having to worry about something like getting banned because of a faulty bot detection system because they wanted to so something else

Can implement an annoying prompt message at your house, can’t do anything about cheaters or hackers everywhere else. Congrats man.

I almost laughed in class reading this, Because how sadly true it is

Well first off, it's working fine at detecting botters. The fact that he got wrapped up and detected as a botter just means he didn't pay attention, I don't understand how you think it's proof the system isn't working. You don't get automatically banned by any systems so that means a staff member personally checked to see if he was botting and there was no response. Our automatic systems attempt to deter incidents, we don't rely on them for banning.

Second. Doesn't matter if you don't like how gralats are earned. Don't like it? Don't play the game then instead of trying to justify breaking the rules. And no, botting has become a big issue because the game is no longer mostly iOS players. When 90% of the server was iOS players it was a lot harder to do things like macro/botting because not everyone jailbroke their phone. Now only 10% of players are using iOS... and it's very easy to use third-party tools on Android and even easier on computers(Flash users). Thus, botting/macroing has really become much more accessible and rampant.

Sorry if you don't like it but practically all of the game is free to play. I suppose the easiest way to actually keep things running is to make it all pay2win, but we try to avoid that yeah? It's really surprising just how many players on the forums act so passionate about the game and its changes, and are so quick to voice their criticisms while adamantly being against actually supporting the game and trying to find every way to undercut it.

How surprising, detecting if someone is actually paying attention or just using a program to mash the same buttons over and over is a lot easier to detect than players using the various multiple methods of modifying the game memory to hack many different things. And like I said, we don't use systems to ban. There are systems that are in place to detect hackers as well, and they do detect them and notify staff. Though, I guess we can just put up a pop up message that asks if they're hacking. Problem solved, right?

I do agree that the are you there thing is nothing more than an annoyance , setting up a program to detect and click on it is even easier that setting up the macro bot farm it self. Only impacts players who actually farm for real if you ask me

I do remember dusty mentioning about 1 person using 2 account at same time isn't allowed.

He wants to find out who the admin was that banned him, exact revenge, and wage an all out war against admins.

It truly is.

Simple solution: Have the "Are You There?" Messages stop the player from doin anything (moving, sword slashing, bomb planting, even clicking on pms) till pushed this way if someones not paying attention cause their watching a movie theyll notice how their not moving on the screen and theyll see the message.

Should probably make the are you there messages less frequent if you do this also try to make it a Hold are you there message so the player doesnt just click it by accident not even noticing it

Another solution: Redue farming and make it actually a bit fun so people actually look at their screens when their playing.

Dusty idk you except the fact your great at what you do but your wrong on this. Forums is suppose to be the place to see players complain about systems and to express ideas to make the game more enjoyable and grow dont be surprised when you see people mad at a game they play. If you keep saying things like pay2win is the answer im sorry but your no better then unix when it comes to running a game. Graal is a business yes but for games you cant make it completly pay2win cause thatll just make it Pay2Play which will decrease player size on servers dramatically. Graal in general needs to get its act together soon especially when we have ex devs branching off from graal making their own games lately
that are like graal just cause their tired of how unix is treating people and how ios managers run their servers.

Wait so you use bots get banned for it(that would be correct by staff) then you moan because of it and want answers why you got banned? -because you used bots..no form of them are allowed, especially ones that can give advantages i.e gaining money quicker/speed etc.If claiming you didn’t use bots how the hell you use 3accounts same time wth, also at the comment of moving back to place after they tried to catch you? evidence of that would of helped you if they gave a ****.lol.


Also I’m unsure your actuallly allowed to be using multiple accounts at the same time(not sure on this myself but I’d surmise your not especially for making advantages) Although next time you could always record what’s going on with that account maybe that’d probably be allowed as long as that account isn’t helping with farming aswell.


Pretty sure majority of games etc don’t accept bots or multiple accounts onatsametime anyway so overall looks more in staff favour. Finally they probably didn’t answer some things there for that exact reason that’s basic logic.


p.s. InB4TheClosedThread

He wasnt useing bots Gfatal he was just accused of it and he got angry and started defending those who use them cause there needs to be a change with the "Are you there" system

"Well first off, it's working fine at detecting botters", Then please explain has done absolutely nothing in terms of catching botters? I mean literally everyone I hear of botting still bots, That "Are you still there" Message does absolutely nothing but annoy people who actually farm. Because people who ACTUALLY bot it isn't hard at all to get that message clicked, A simple Aimbot as I mentioned before. I don't see how it's fine at detecting botters when graal still has dozens of people who bot.

"if you don't like how gralats are earned. Don't like it? Don't play the game" People really shouldn't have to quit the game, Just because of the game being completely and knowingly horrible at it's currency system and nerfing things as the such, it doesn't "Justify " hacking, But should obviously show you really shouldn't make things more difficult than they really are, For instance before, (And even now). In order to get a simple 2500 bed, It would take 2 and possibly 3 hours of nonstop looting, For a bed. Literally only a 2500 bed. And if your lucky you may get a chair with it. So you really think people are willing to spend hours and hours and hours looting and farming and bug catching for furniture, heads,bodies, events,ect. As long as do things for people's leisure time and get into things with friends. That's a extreme amount of time that people can spend doing something else. Also botting on IOS also isn't really hard, Or doing something of the short, you can literally place a spoon on the sword icon on a screen and it will auto click it. Literally a infinite amount of things you could do something of the short, The message prompt doesn't and hasn't stopped much of anything.And people would love to support the game more if actually did smart things to update it like possibly make it where graal won't start if there is a APK file installed on the device, (com2us done this and it helped a lot) Or close third party apps at start of app, Or make it detectable if a third party application is pressing on the screen. Just extremely easy things you could implement, but instead you just stuck with a message prompt.