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-   -   Account Support (https://www.graalians.com/forums/showthread.php?t=13552)

Matt 12-25-2012 10:01 PM

Account Support
 
Recently there has been a high demand for account related support. I'd like to let everyone know that the best way to get support for your account(s) is NOT by sending in game messages.

Please send an e-mail to [email protected] and be sure to include your account name and/or e-mail registered with the account and you should receive a response within a couple of hours (Usually less).

fsh 12-25-2012 10:13 PM

ok.

Era News 12-25-2012 10:21 PM

Ok.

Trakan 12-25-2012 10:25 PM

Quote:

Posted by fsh (Post 266189)
ok.

I think you forgot someone on your list of idiots
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*Matt









fsh 12-25-2012 10:35 PM

why is Matt an idiot

GlazeyB 12-25-2012 10:37 PM

Might be because he hired someone without any sort of knowledge other than "yo bro, he good."

fsh 12-25-2012 10:41 PM

being staff is overrated

Maxy 12-25-2012 11:59 PM

Quote:

Posted by Glazey (Post 266209)
Might be because he hired someone without any sort of knowledge other than "yo bro, he good."

This

Ant 12-26-2012 01:12 AM

What if we never identified?

Sir 12-26-2012 02:51 AM

Quote:

Posted by Ant (Post 266343)
What if we never identified?

Tsk tsk on you then

Godoco 12-26-2012 03:37 AM

*Matt has been doing this since '01. It was a mistake, don't take it out on the guy!

Matt 12-26-2012 05:02 AM

Quote:

Posted by Ant (Post 266343)
What if we never identified?

As of now, there's nothing i can do for unverified accounts, can't even access them. This may change in the near future, hopefully..

Jester Lapse 12-26-2012 05:04 AM

I can access unverified accounts provided you have some sort of proof it is your account. This meaning, it helps if you are in a squad with the account you lost so I can easily find it and check IP's of that account as well as your new one. You will also have to answer a few security questions from me if that is the case just to check. Catch me when I am on and I will assist you.

MattKan 12-28-2012 05:11 AM

That's what the PR is for. Players don't want to have to go through all this crap just to play the game. Just hire a few PRs in game that players can ask for help from. (Just my three cents.)

The Doctor 12-28-2012 05:22 AM

Quote:

Posted by MattKan (Post 268167)
That's what the PR is for. Players don't want to have to go through all this crap just to play the game. Just hire a few PRs in game that players can ask for help from. (Just my three cents.)

This is true.


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