Graalians - Jailed for no reason in Ol West!!

I am 2014 player of ol west that just came back . I have one account that I have pride in and would never jeopardize it with many valuables and etc. I have won't gfx contests and had my items in stores. I spent money on classic and ol west manning times.

The other day I'm riding my st Patrick's day cat mount and I was making the cat noise alot and it logged me out to where I had the noob clothes on and I was like wtf. Next thing I know it says jailed for 10k for hacking. I have made 1 tickets and it's been a week with no response.

I would never harm my account or do such thing..I only play on my phone and do not use a computer to use any programs or whatever people use to hack.

Who can I talk to directly for help. I just bought a lottery ticket. Alonso gralats. I'm missing out on octopus event for a reason that I genuinely did not due.

I didn't hack it anything of the nature and no body will respond to my tickets. How can I talk to someone about this because this is not fair.