Community Liaison
 

I’ve noticed over the years that a large wall is forming between the admins and the player community, communication is the key to a healthy game community and classic could sure use a liaison to help clarify sticky situations

We all know and use the support page but when you submit a ticket it’s kinda scary... you end up in information Limbo and it can be frustrating

I figure a few key liaison players can help provide clarity to many of these situations and allow for a buffer of communication between players and staff who are hostile to each other. A sober third party, oversight, or a mediator can really expedite issues and provide a good protection against abuse

Isn't this the vision of the GPD?

They kinda run on need, not want, though.

I can only imagine the way answering hundreds of complaints about other people stealing your farm must have dropped off since we cannot take gralats From another person's house anymore..

Maybe it's time to start a fun brigade?

I never looked at it that way before, I always thought it was like two service branches of the same unit

One for GFX, And one for maintaining order
I just figured if there was something in between it would improve communication, plus some people are just naturally afraid of authority figures

a chosen spokesperson would hardly be "third party"

iclassic seems to usually have its head GP kind of fill in this role anyway. GPs are disconnected from real staff (devs) so it makes sense to continue that way imo

That’s good insight, that’s the kinda stuff a good liaison would know and share with less knowledgeable players like myself

To most of us regular players the workings of the Admins are completely unknown, I didn’t even know they had department heads

Maybe we could use the players and have them elect like.... a Tribune of players?

Better have an election day nexus first, so we can set up polling stations and stuff :0

I know it all seems over the top but with the advent of the comms ban I just worry that the lack of transparency could allow for misuse of power

it's been an issue for a *long* time now

There's a communication ban? As in server staff can't communicate on the forums for example?

I think it blocks all outgoing and incoming messages, and as I understand it... it never ends. Normal bans are for a fixed amount of time and the Communication ban is undefined/possibly permanent

I never really understood that till recently and it seems very severe, I figure it’s like Spider-Man says to Peter Griffin

“Everybody gets one”

Then you get it explained sternly that this was your “one”. People are passionate and sometimes say things they later regret

Are admins allowed to talk openly on the graalians forum? I don’t really know the answer to that but I sure hope so, it’s the very heart of the forum idea

Hey all, just wanted to hop in and clarify a few things! I'll just start from the top and work my way down.

There are several issues that regular GPs or GFX cannot handle. Ban appeals, account level issues, email transfers, ect... A lot of these issues deal in handling sensitive account information, hence why these need to go through support. We end up getting a lot of support tickets because of this and it takes time to read through every ticket and address them properly.

Communication bans are for players and they normally come from breaking the rules or after a ban.

Communication bans aren't a permanent thing. Like regular bans they are for a fixed amount of time. So they will go away after a while.

Great information

What is the minimum and maximum amount of time for a communication ban and can they be stacked back to back?

When a ban is given out, is it reviewed after the fact by a admin that wasn’t involved?

Are admins allowed to interact/speak with players directly? And speak openly in the forum?

Sorry for all the questions suddenly. I just wanted to understand more about the system

I would like to know what is happening O:

Not much, just me learning about classic :D i just figured I’d ask on the forum so others could also learn

Tfw you're joking and the thread gets to talking about addressing bans...


Are the various reasons for ban with examples and severity mentioned on the site somewhere? Along with the tos in layman's terms for example?

It’s why I asked about some kinda liaison type admin, someone we can talk to and ask about this stuff without triggering a landmine

Normally communication bans are tied with certain ban offences, so the communication ban is typically the same length as that ban. (They don't stack)

Bans that come trough ban appeals from supports tickets will get reviewed by the support team there.

Staff members are free to chat and use the forums as they please. However, ban appeals and account related questions should be directed towards support. We do have a good number of staff over at the Graalians discord channel who like to chat there as well.

Ouch

Interactions with staff are always appreciated and it’s reassuring to know that you can all come here to talk “shop”

I get the feeling the GP team deals with some deeply disturbing stuff, Do they have a support system for dealing with stress?

I just saw this and just wanna say Communication bans were bullsh*t and only made sense and had timers till recently. They used to give it to the players that insults the old management or when they make a mistake with their bans based on false reports. Instead of apologizing, they unban your account make up a different random reason “you advertised discord” and then giving you a communication ban. (i gave my discord username to a friend. They never actually found out about it, when I received the 8k h ban i asked them if its because i gave my friend my discord username. People put it in their statuses and stuff im sure its not a problem they just didnt want to admit the 8k hours ban they gave was a mistake). Also the communication bans were not the same length as your account ban. For example my second communication banned lasted for more than a whole year and there is no ban acc equal to that. If the management didn’t change I would have never been able to use forums and my account would have remained communication banned. (some people got com banned for 2 years too). Appeals regarding communication bans and guild bans used to always get ignored.
https://cdn.discordapp.com/attachmen...606/image0.png
https://cdn.discordapp.com/attachmen...216/image0.png
We all know the old manager did a terrible job, the communication ban isn’t bad anymore. It’s actually given for good reasons now. But I heard it still takes you off tag when you click “edit” on your profile, which can be annoying.

It’s kinda sad tho how there is still players that been guild banned for multiple years now and their support tickets gets ignored. Guild bans also used to be given for bull**** reasons, nothing related to guilds.

A lot of things regarding bans improved tho, now they match what Regas said.

@Saeed those emails look unprofessional as h*ll. A mature and responsible staff member would be more tactful and list only the reason for a ban and state that ToS have been breached in a sense.

Looking at this sentence phrasing, "You were reported for" is blatantly obvious that that staff member isn't any older than 16, because a typical adult staff member wouldn't construct this type of notice this way.

They also said the word "but".

"You were reported for this, BUT this is why you're being banned."

"Please be advised" is literally as unprofessional as can be, let alone from an email. Followed by, "no exceptions!"

Then an email stating your ban has been lifted, followed by a warning threat, which makes no sense. Very unprofessional.

Reminds me of something like, "You got off the hook this time, but we're coming for ya." Like some Boston gangster stuff from the 40s.

These are the mfs that are admins. Yikes.