Account Transfers
 

Games been out for so long and still no way to get accounts merged, i've gained a few accounts over the years of playing and was just wanting them all to be under 1 email address so if there was a way we could get this could we thanks :)

The issue with this is that it would make account scamming, which is already something we see a lot of, more of a problem. Image scammers being able to steal an account and then just transfer everything to their main account... This is the main reasons it's not allowed.

yes theres always that but thats the case in most games.. maybe make it so you have to submit requests on both the emails you want transfers and maybe have a wait time, also im pretty sure you can do ip checks so you could check the accounts ips to see if theres any suspicious activity also you could limit the amount of accounts your allowed to merge together

Eh you willingly chose to make and use multiple accounts instead of just use one which makes no sense, unless ban evsiaon in which case it’s a violation of rules obviously they won’t merge them together.

If you did it just to have multiple accounts, you did so knowing you couldn’t transfer them together so it’s conpletely on you.

It used to be this way. The 'Identify" process was implemented (in part) to prevent account merging.

You could set up email forwarding from the other emails to automatically forward the identification emails to one inbox.

I've never heard of a game that allowed account merges besides Graal in the past. It's not going to happen because there's no need for them now that accounts aren't bound to a device.

As account merging, Never heard of such a thing in any game. Besides graal Like Jarace said ( if he is referring to how you can make a house and buy items and get stuff before identifying an account and getting it added to the account).

I don't think they will ever merge accounts or ever allow such, Since it would probably be buggy as absolute hell in about every way I could imagine it to be. The only thing I can think they will ever do that is in any regards similar is one day actually add a feature to change a accounts email address. Since it is a pretty modern thing in almost every game (Can't even think of a game besides graal that doesn't allow that even) and it just adds more security, And allows players to continue using their account even when they can't access their emails anymore.

You can change an email address by contacting support. Email [email protected]. They're done even if you can't access the old email, as long as you can prove it/account ownership. It's pretty easy to tell if an email has been deleted, for example.

Oh I thought it can only be done if you don’t have access to ur old email and if its not an issue tht is ur fault like forgetting the password

So I made multiple accounts for just wanting to, there is no way at all that I can get them together? Like they have several different items each account.

yes i could do that but why would i wanna play on 4 accounts ? rather them all merged to 1 so i can progress that and not lose out on the items i bought....

Hmm.. Well presumably you have been playing on four until now? Why'd you create four if you didn't want to play on four?

Unlikely, but you're welcome to inquire at support.toonslab.com.

What happened with all the merged accounts when you put an end to merging? Did you just ban them for life/removed them?

i've not cared enough to ask till now and now that i'm active again it would of been nice to have my hats and items i paid for with (irl money) under one email.

In the help tab on graal it says to not give out any personal info including email adresses. That message is out there and people who are willing to take the risk and get scammed, is all on them assuming they knew not to do it. But that shouldn’t be a barrier for account transferring if scamming is the biggest concern here. That’s completely on the player its just simply dont give your info. There are many ways this can work in terms of confirming you own 2 (or more) accounts.

also why was it stopped...

It was stopped because they have account identification now.

Don’t make 4 separate accounts and play on them if you don’t want them to all be sepereate, tbh sounds like ban evasion was involved and that’s the reason for having 4 accounts.

@Vlad nothing happened to any accounts that were “merged” in the past.

so whats the problem with getting them then ? if nothing happened in the past.

Pretty sure it was stopped because I abused this system quite frequently in the the past. It was as simple as just finding out an email on a graal era account, and then logging onto classic and messaging a GPA such as NeO and asking him to transfer the account, or change the email because I knew the email and location of the player when they didn’t log in for say a month. Stole multiple accounts that way, even Anero’s and that’s why the system was improved/taken out in the first place.

The last case I can remember of an email transfer was in 2015 or 2016 or something when I hacked into a Facebook of an era staff member, traded all their items to my account, and then SNK merged my account into their email and they got all my items.

Also every other graal games have a way to trade but classic *wink wink*

The problem that rose up was that players were abusing the system.

At the time it was removed, you could create a new account, complete the tutorial (for a small cash boost), then run over to york town and fight 75 pyrats for a cool 1000g. Not to mention a handful of other spots where there are/were free cash drops in game.

Then create a new account and do it again in under a half hour. Then merge the accounts all to one.

It doesn't seem to be this easy to just change an email address, . While I never personally wanted to change the email address of my account, I know a lot of people who did and sent tickets and contacted the supports email, They never got a reply.

My family used to use Windstream as our service provider which included wifi, email, etc. When we switched, I lost access to my email account. Iirc I just emailed support from my gmail account and provided my Graal ID as well as my old email and explained how I lost access to it and they transferred everything to my new email for me. This was a few years ago though, 2014/2015 maybe, not too sure anymore.

That was before the incident where someone apparantly hacked the database (Or something of the sort) which is why we have a new ticket system that pretty much will never try to respond to anyone. Support in general after that for anything just seemed to become an all time low. Doesn't matter if you send a ticket or contact support because you'll just flat out usually get ignored it seems. This pretty much seems to be with everything, Not just account switching issues.

Back then before that incident, We had amazing support for just about anything, Nowadays it seems like you have to fight a family of grizzly bears just to get a response to anything.

Those people have probably been waiting for months for a reply.

I sent an email to them requesting an email change a few days ago, and I don't expect to hear from them.
Which sucks cause the email I use for my graal account is old af. I'd like it to have my newer one.

Some longer than months, A friend of mine sent a email for support and tickets and everything else a lil over a year ago and has sent several other emails for support over this year since his email is no longer accessible due to the fact his email's password was auto generated and he never had to log out or log back in on it since then so when his phone broke he lost access to that email, When he contacted support he had his graal ID and everything. But nobody got back to him and he pretty much gave up on it. And he isn't the only one I know who had similar issues, I think I've only heard of 1 or so people ever getting an email changed past that hacking incident and I have no idea how they managed to even receive support.

I’m closing this thread as there is nothing more to discuss about it. The information Jarace has given is really all that is needed. To request an account transfer you need to contact the support email and provide as much information as possible. It’s also worth trying to reach out to your service provider.

Regardless, Toonslab Support works very hard and sometimes things that cause a hiccup or delay are simply players not providing the right or enough info or some make negative statements just because they didn’t receive the answer they wanted.

This thread was helpful for those researching how to properly submit a transfer request, but that’s now been answered and it is derailing.