I payed for gralat pack and didn't get it
 

where can I report this issue?

(thread will be deleted after answered)

support.toonslab.com with the receipt

after I pressed submit I got this
https://i.gyazo.com/a7511479a2a6f8cf...738fd60762.png

I would probably file a support ticket about that issue as well.

I can't file anything if that page keeps popping up every time I submit :(

send it to the email ([email protected]) and title it with whatever it states on the site

I submit the issue with the purchase or the issue with the website?

I had the same issue as you 3 days ago, I mailed them with the receipt and they gave me the gralats instantly.
What's weird is that I didn't even try to purchase anything that day and got the receipt from Apple, Is graal payment even secure?

It's because you included a URL in your ticket probably (which is the stupidest error ever). Staff probably wonder why there's rarely any form of proof in reports when there's no way to attach files or include URLs.

Sue.

You can refund via itunes maybe?

I did it on andriod*

is it possible to refund from google play?

yeah I posted a couple gyazo screenshot links for proof ^^

sent an email yesterday, hopefully I'll getting a response :v
if not I'll try the website again without posting links

Google Play tends to give refunds out faster than Graal does.

It's been a couple days without a response, am I impatient or do they think I'm a joke

maybe they'll give you extra cash for your troubles lol, but i doubt it. i remember they gave a free vip golden ticket one time while the server was having constant seizures.


if you just want your money back, google will most likely give you your money back faster. if you want your gralats, then just email [email protected] with the receipt and stuff. nothing else you can do in that regard but wait.

Yeah it happend to me once too, I just went to https://play.google.com/store>my account>purchase history>report issues>I payed for the article but didn't receive them.
Got my money back within a minute and was able to just buy gralats again, yeah, you could abuse that option but I know from several friends that tried it that they had to pay back after a few weeks / Google play checked the transaction.

alright thanks, I'll try this out

I want to kill myself
https://s12.postimg.org/hpnsz78m5/IM...247_092622.jpg

So currently.

-I submitted at support.toonslab.com and no response.

-Sent an email and no response.

-Tried refunding via google play and it was denied

WTF I JUST WANT MY 2500 GRALATS IS IT TOO MUCH TO ASK FOR

If you dont get them I can give you my farm of almost all reds?

Have patience with toonslab support lol
It hasn't even been a week

You shouldn't have to wait more than an hour for customer support.

I wish but this isn't a fairy tail :'(

Then why is your title Valve Enthusiast?

Compared to Valve, Graal support is god-tier, not only is Valve support horrid but they also duped an item worth over $10,000USD 59 times because how terrible they are at support.

Blizzard, Jagex, all game companies that are completely professional and still take hours if not days to reply to support issues, just two examples out of hundreds of game companies that are the same.

Factor in that Graal is heavily based on volunteer work and still the support time isn't even that bad, a majority of my tickets were handled at the same rate they would be by other game companies.

OP just copy/paste the receipt e-mail that's all they really require, don't need to have a photo of it.

I said you shouldnt have to, yet you still do.

Look,it might be a glitch or maybe lag...

Thanks for offer but I'm good thanks ^^ :D

I'll try charging back on paypal and see what happens (seriously all this just for $1)

i got the same issue today trying to buy a 8k pack, and they took my money but didnt give me my gralats.

(trump voice)i submitted a google play refund request as well, and they also denied my request. unbelievable.(end trump voice)

seriously tho, jokes aside. this is pretty annoying. i sent an email after i submitted the refund request got denied, we'll see what happens.

In a world where someone orders 90 big macs in the drive thru and gets them instantly

If its not working for anyone then sh** i planned on buying 10$ worth for a new head :|

that's what I was aiming for >:0

Keep seeing this thread and reading "I prayed for a gralat pack and didn't get it."

if your jb, make sure Localiapstore is turned off. Happened to me back in 2013

k I tried filling the form again

And what do you mean with the receipt? When I submit it doesn't ask for receipt anywhere.

did you get your money back? i still havent gotten mine

nope, don't know what to do lmao I guess that's $1 wasted

3 emails and got nothing back

lol same, except 2 emails and like $10 wasted :D

-dm

i think maybe toonslab is backed up or something dawg


i haven't gotten ANY response at all. not a yes, not a no. and in a ban appeal from a ban a few weeks back (i got unbanned so dont report me striken) the appeal also didn't get replied to, so im guessing theres also a toonslab issue

hopefully in a day or two we get a nice surprise with our gralats, but knowing how things work out in graal we'll probably get an email 2 years from now telling us we filled the form out wrong

update: still nothing

Black desert online responses in 30 min :)

i hacked the gralat pack u bought lol

hahahah i reported u i knew it

























/s

same, but I've just given up at this point, they've obviously seen this and don't care :v

that's impossible xD u can't hack gralat packs, scrub.

-dm

Um okay? Good for u?

wowie! aren't you a 7 year old that's great at editing HTML! :)

-dm

We get it already pal

Same here. haha