Connection Issues on PC Graal and iServers
 

Hi all.

Mainly posting this to bring some attention to an issue I'm having, see if anyone else has had this issue, or whether anyone has any suggestions for how I can get this solved. It's been an on-going issue for almost 2 months now. I'm well aware that there's probably nobody here who can actually get this fixed but maybe I can get some more information that will help me.

Just going to paste my posts from the PC Graal forum thread I made since they should have all the information.

Original post made May 5th (the issue had been going on for 2-3 weeks at this point):

At this point I was told to send my IP to MysticalDragon (Carlito) and sent it to him as requested. He forwarded it to someone named Nicholas, who I assume is managing whatever is causing this issue, but this guy has been MIA (along with Unixmad) for weeks.

I've messaged Carlito multiple times over the past few weeks (we're both getting tired of saying/hearing it) hoping for an update but without this Nicholas guy being present there's apparently nothing that can be done.

New post made today (after talking to Carlito again and before posting this):

Here is the thread where my self-quotes are taken from.

edit: I'm well aware that there are people that are still able to connect by VPN even though this "anti-VPN" system is allegedly in place. I could make all sorts of fun comments about the irony of that but I don't care enough. I'm also not planning to start connecting by VPN - the most I will do is connect from friends houses, school between classes, etc. I have no interest in going out of my way to play and spend money on a game where a 2 month long issue is being ignored by the people who can apparently fix it.

amazing how something so simple can take so long

Get your ISP to assign you a new IP.

Calling my ISP to get a new IP isn't an acceptable work around for a ****ty anti-VPN system and a total lack of activity/competence/care by the people who have access to fix it. Wanted to be patient about this and solve it as calmly as I could but It's ridiculous that I've been waiting two months for a 30 second job of removing an IP address from a list.

Also, don't feel like I'm calling out you, Xor, MD, etc because I know you guys don't have the access to deal with it. I'm calling out unixmad and that other guy who have allegedly been MIA for like 2 months (since around or before I started having this issue). You guys are incredibly lucky this issue isn't more widespread or Graal would probably just die since they don't seem to be in any position or mood to fix it.

Unacceptable for paying customers. Disappointing. =(

I mean you could continue to complain about it, or just spend 5 minutes calling your ISP. No one is trying to justify what's going on with you. They're just trying to help.

I could, or I could avoid having to reconfigure a bunch of stuff just so I can play Graal when the solution shouldn't take more than 30 seconds from Toonslab's end.

That's the best advice you're gonna get by complaining on here. Take it or leave it.

It's been 2+ months and surprisingly patient, and honestly I wouldn't be nor do I believe anyone else would. Also as someone who has worked in customer service industry for over 20+ years, I would not ask/expect a potential/paying customer to do the work to fix it. I would make sure, especially as a business owner, to apologize for the inconvenience and work diligently to rectify the situation. A simple fix for this would be for unixmad would be to add Relic's IP to the list as an accepted IP.

You should go into customer service, you'd be really good at getting fired

What's that supposed to mean?

Like I said, no one is agreeing with how he's being treated, but clearly nothing is happening. His best bet is to change his IP. I'm just stating facts.

Posting this here since previous attempts to communicate using Toonslab were not responded to and the global(s) I've spoken to seem to be unable to help resolve this currently.

Unixmad was able to add my IP to the anti-VPN's whitelist so I have now regained access to all PC servers along with the facebook/mobile servers Ol' West, iEra, Delteria, and iZone from all networks.

I was able to access iClassic from my home network for a single day but I seem to now be getting an permanent, instant "You have been disconnected from the game server." message when connecting to iClassic from my home network only. I can connect to iClassic from all other networks.

Since I have had no infractions on my account whatsoever since I started playing in January 2015, I trust that no admins would have seen reason to restrict my IP address separately from the restriction that was accidentally placed via the anti-VPN system (and since resolved).

I'm posting again now, hoping that an admin can check into why my home IP is being restricted from iClassic only considering this is something they CAN help with, and there shouldn't be any reason for the restriction. Like before, I've already tried all the usual fixes and haven't found a solution.

Thanks!

fp4 /Xor kindly fix Relic's ongoing issue already please.

It's not in their control. The IP blacklist was something implemented by Unix.

try reading

If you haven't been IP banned like you said then it's not in FP4 or Xor's control.

I'm looking for an answer from an admin (preferably one who knows what they're talking about). Since you don't seem to know for sure what you're talking about, you're just derailing the thread with your pointless posts.

I've been dealing with various connection issues for going on 2.5 months - as soon as I get one resolved another pops up. If you can't help me directly or you don't have a useful suggestion, go away.

edit: removed false information

https://i.gyazo.com/2c1ca4f6924132e0...1898609d80.png
:)

My mistake. Edited original post to reflect me being ignorant. In that case, do me a favor? Forward my request for help on to Xor or FP4.

Xor should be able to do something if FP4 can't - Unixmad has already done his part in whitelisting my IP on the global anti-VPN system (hence why I can connect to literally every other server).

I tried to ask Carlito to help me out but he's unwilling or unable to make any decisions regarding iClassic according to his own words.

edit: Also, sorry if I'm starting to seem irritated. Seems to me like every global/high admin is telling me that every other global/high admin has to be the one to help me out. It's getting ridiculous.

Yog, sorry, but you appear very clueless or as if you don't care enough to read what Relic actually posted before jumping to conclusions. He clearly stated in his post that the issues he was having with the VPN/IP-detection system implemented by unixmad has been fixed. You strike me as a very arrogant person because of it.

Relic, glad to see you sticking around man. When MD told you he can't help you with iClassic related stuff, he's telling the truth. "Globals" as we know them have 0 influence or powers over any of the iOS servers, or at the very least over iClassic & iEra.

My suggestion? Contact someone who can actually help you, like sending fp4 a PM here on Graalians. He should be able to help you with your iClassic specific issue now that you're not caught in the same system that held me from Graal for months as well ^^

I did send fp4 a PM, so hopefully he'll get back to me and/or see this thread. Thanks buddy, I didn't say it last time we were talkin, but nice to see you're still around. :love:

And yeah, I wasn't sure about whether globals could do anything, since I'm more familiar with the old way, where they oversee ALL servers. Good info to have.

He hasn't been IP banned since his account would've also been banned with it. So either his IP is back in the blacklist, or it's something on his end, because as he said it works on other connections. Both are something that FP4 and Xor cannot control either way. The best thing to do is try to get a new IP address.

He doesn't have to like what I'm saying, but it's honestly the truth.

Except you can IP-ban accounts without banning the actual account. You're confusing an IP-ban with a computer ID ban, which would show in his ban history, whereas an IP-ban does not.

Right, but if there's an IP ban then submitting a ticket should be the first course of action, and if that doesn't do anything then there's obviously something wrong somewhere else.

I don't share your faith with the ticket system, tickets are ignored and unanswered or handled by incompetent people far too often... If everything else fails, I'd go straight to someone who has the power to help me, which fp4 should have.

Every single post you've made is either proving that you aren't reading my posts, or don't know how this stuff works... Can you just forward this to fp4 or Xor and stop wasting people's time please? It'd be much appreciated if me, Ziro and whoever else posts here doesn't have to teach you about the ban system on Graal or about networking in general before you finally just point this thread out to someone who might be able to help...

I'd address the concerns you're raising with me about things like submtting a support ticket, resetting my router, requesting a new IP from my ISP, etc but if I did I'd literally just be copy pasting the posts I've already made in this thread...

edit: fp4 pmed me back, copy+pasted his response to Xor via e-mail. Next stop, unixmad, if Xor can't help. I wonder if even he has any power over iClassic... :rolleyes:

I've been experiencing the same problem (only with iClassic) for the same amount of time now. I have not had any problems with the pc client or iEra/iZone. I tried logging onto iClassic through Facebook and my phone.
Just like you, relic, I can only get on when I'm somewhere other than my house.

I've been pretty patient with it, but iClassic and Unholy Nation are the two servers I really play and now that UN is gone, I don't really have anywhere to go which is starting to bother me.

iClassic looks laggier than usual to me.
Can't baddy kill without enemies freezing.

Welcome to summer 4k+ every day

The exact same thing happened to me long before the new anti-vpn system was in place. Eventually, when my IP changed, it was fine, but I never found a fix or what was causing the disconnects (besides my home connection, I guess). No infractions, I was even staff before it happened.

Yogurt is right, though. If you were IP banned, it should give you a ban message when you logged in, not disconnect you. Not sure you can private message me your in-game ID here (you can't log in, after all) but the name of a guild you lead or one that you're in will suffice. From there, I will confirm that there aren't any issues with an IP ban, and try to investigate the issue further. I'm guessing you are in Bloodvayne, but I just want to make sure.

Yes I'm in Bloodvayne. Can search me under 'Relic Bloodvayne' always have that name regardless of current guild tag.

Will PM too in case you don't see this.