Who answers toonslab support tickets?
 

Yeah basically title: Because at the moment, everytime you need assistance you always get the same copied and pasted answer. :(

Stop spamming toonslab. If you've been denied the first time, every other time will be the same

Eyy I'm not spamming them, I'm waiting for a reply (my first ticket in a long time) and I was wondering who answered the questions. Is it normal GPs or is it more high-staff?

A higher staff. Pretty sure its the only place that don't let twelve year olds rule

****ing ******s do

my ticket about evidence got deleted, pretty sure because it had just points that they couldn't defend against.

albie duz

or because you did it, they know you did it, and they aren't going to waste time listening to you try and say you didn't do it

if you compare the people who complain about toonslab vs the people who don't you can easily tell why those who don't complain actually get good support and those who complain don't, there's more to the problem than just toonslab.

also, what is so wrong with having replies that might be copy/pasted? you do know that's pretty much how any customer support works, right? the replies they give are easy to understand and explains things, they deal with a lot of support tickets they don't have time to sit there and type out long replies.

Could the moderator please delete this post? oh yeahh waitt....

On a serious note, you know it, i know it, everyone knows that toonslab is garbage. Of course you would never say it because ur too busy kissing Rufus' ass.

Hey I know you are super special to us, that's why this reply is very different, just for you.

It looks like your ban will not be lifted, but we might be able to change that if you invite me out lunch at Panera Bread.

>_>

No, I'm just waiting for a response.

<_<

Higher ups I think
I'm pretty sure that 99% of the time the ones that do get banned were banned for a good reason
but what do I know I work for the server so my post is obv bias, right? right??

I wasn't even asking to be unbanned, mostly asking for evidence to be provided but noo.
On a side note, in the past few days so many people have been banned lol

Wait wait wait. You wanted evidence for something you know you already did...?

Here we go

Gitaz, Albie, please get a hold of yourselves, it's starting to get really embarrassing

Cm literal worst GP in terms of speaking to people outside the staff group lmao.

I can absolutely guarantee you that there are no advanced systems in place.

1) If someone is cheating, it is very difficult to tell, because Graal is an application game built by Stefan Knorr, a friend of mine, who also did not and does not have any advanced security knowledge like the CIA. As a professional programmer & video game developer in all aspects myself, I can without need to explain myself, but by virtue of my expertise assure you that security is based on best-guesses and slight fixes here and there. You cannot peak into someone's computer, because that would be highly illegal and involves a trojan horse—which, if the admins are sending out trojan horses, they are not admins but terrorists.
2) A lot of the original cheats detected in Graal were presumptuous. That is, sometimes someone found something they didn't want to happen, and Stefan would just add something to counter act it. Obviously. That is how computer programming security works; a game is an application, not God.
3) All support tickets should be tended to; there should not be systems in place to ignore people, and there should not be systems in place to help some people and not others. There shouldn't be systems in place where admins are taking offense to people's personalities and holding grudges—assisting those they consider "worthy people". If a player wants to call you up and cuss you out—it is your job to understand that it is an emotional reaction, and it is not your place to start playing Hitler on which personalities constitute a place in the kingdom.
4) Banning people for using cheats during sparring is utterly ridiculous; seriously, guys, this is a game not real life. Frankly if this game wasn't stolen from me, this place would not be in such a nasty WWII state as it is today. This is not the true spirit of the game. People are attracted to this game for countless reasons, one of which includes the divinity, the spirituality, the spirit. It is supposed to be fun & games, meaning that if someone cheats a little people are supposed to just deal with it and move on … Maybe gang up on them, have fun with it, laugh—not extricate someone from a community, seizing & destroying their countless hours of creative property (their account), and even making whatever money they've invested worth nothing (which is theft).

This is not the way this game is supposed to be.

Server managers and higher watch over the toonslab mailbox

Not saying anyone is innocent/guilty in this thread but I doubt the first sentence is the reason is true. I submitted a ticket to try to figure out what I did to get some random warning and I never got an answer and the ticket was just deleted. We also submitted a ticket about my guild getting stolen and no response. I took all the steps people told me to and now I just give up nor do I care.

Toonslab support is not good but I guess that's what you get when you don't pay people

Toonslab doesn't even mean anything; it sounds fancy is all. The name isn't even trademarked, and the supposed support isn't highly trained specialists in game creation and design or customer support. This isn't speculation or exaggeration; it is simply what it is. It's literally just a common support ticket library someone downloaded and installed on a server and pointed to "toonslab.com" which with a godaddy coupon could be purchased for $1

How about you get a hold of yourself?
I know I'll get all of your friends up my ass for this, but all of you classic admins seem to think you're superior and act as if players are always in the wrong and admins cannot make any mistakes.

Often, players are in the wrong but have you ever given it a slither of thought that anyone can make mistakes? Including the staff team.

Nobody ever said admins couldn't make mistakes. I'm sure they happen all the time. But if you know that you were banned justly, what mistake has been made?

Apologies if I come off like that to you. I don't think I was being offensive, was just asking a question.

He says that he feels he was banned unjustly. Truthfully, by a quarter of the standards, even the "server owner" should be banned. If we're really being fair and all. It's amazing how some of the most ugly, evil things can be done around here, but when someone appears to be speeding in the spar arena and someone bans him—everyone picks on the little guy and says, "Oh well. Tough luck."

Frankly banning someone for speeding in a spar is absolutely ridiculous, and unjustified even if it is true that he was using some sort of a trainer. This game was built by love, and it is has been turned into tyranny. You're messing with people's lives, have mercy

Banning people for using a program to give them an unfair advantage is justice you ass (get it)

Why do you think you can appeal bans then?

So players stop spamming emails/feedback/staff accounts. Telling someone to stfu in anonymity is much easier than telling them directly when they approach you.

I am still the law, and I have spoken.

Ass Ketchup don't want none

That's how the justice system works, isn't it?

Save your engery my guild need you all then you can BLAST all you engery on the towers we want and we will take them.

Edit: just to clarify we will take together not against eachother..

In real life justice you are trying to prove to other people that the person committed the crime. In Graal, there is no need for that.

LMFAO

wait if u don't mind telling us how do u get ur guild stolen?

I excerpt this quote from another thread.
the highlighted part surprised me lol. is it true?

Don't even have the energy to explain it anymore

The playerworlds support team will only answer tickets regarding issues on playerworlds servers.

iOS and android/facebok servers use their own staff to answer support tickets

Imma grab my popcorn to watch this fight commence! fite fite


colin pls

I Know wasn't hacking or cheating. I know I wont be unbanned because of course a gp knows more than me.
I just want evidence for it, and not just for my 'offence' but for anyone elses. This would eliminate false bans completely

i never heard of a case where a staff would leak "evidence" to a player, forget about the past.

Ibonic

Wait, are you for real...? If someone cheats in any way, especially with trainers or hacks, they're purposely ruining the experience for other players and gaining an unfair advantage. Of course that's not allowed, not by Graal or any other MMO.

At this point, I'm convinced you're the biggest troll on the forums.

I remember when people were able to get access to other peoples account (without them knowing of course) boy submitting a ticket. Good ol' toonslab never doing anything wrong. =]

• Some GP's from the past and present behave in a way that can be described as tyrants and unprofessional (don't be offended, it's merely an opinion). Rest assure, their fates will be decided sooner or later since we've witnessed the many admins who have been fired.

• On the other hand, there are GP's out there that do what they are supposed to do and monitor the game with competence. The only concern I have is they should be active more (30 hours per week) to help as much as possible with the community and/or investigate issues more thoroughly.

Dude you are really pissing me off; I've told you before. I speak with the Holy Spirit, this is my kingdom; you don't wanna go around calling me a troll just because your rotten little mind can't fathom a single ounce of justice.

This game was built and was supposed to be fun; there is an infinite stream of money & creative ideas that are supposed to be invigorating this community. Instead, what was built by the magic of myself and a few others has been taken away from us and Graal has stagnated. It is nothing but a bunch of people running around with different horses, morphs, hats, and sparring. The "no cheat" rule is just some arbitrary rule Unixmad enforced—who himself hasn't contributed AT ALL to the game design.

A person's account is THEIR PROPERTY. It is an extension of themselves that they put dozens if not hundreds of thousands of hours into. This game is supposed to be fun; you don't go around stealing people's property or banning it just because YOU think that everyone's ego about sparring is the basis for this game. It isn't fair, it isn't justice, it isn't Graal, it isn't what millions of my dollars were crucified into this game for.

In fact to be completely fair, when I first started this game I was using memory editors; THERE WOULD BE NOOOOOO GRAAL without cheating. PACHUKA, Galen, Azrael.

Trust me, there would be no NPC Server if I hadn't suggested it; even since I've left they've remained virtually incapable of coming up with a single revolutionary interactive feature, and I can come up with dozens off the top of my head. The only breakthrough they made was creating an APP of Graal, which is really just a cross-platform compatibility and not a breakthrough in technology.

You do not STEEEEAAL someone's property for "cheating". GROW THE **** UP!!!!!!!!!!!!!

My thread was just a question about who answers them...but my ticket still hasn't been answered after almost two days :(

They're french, they only work 1 week a year.

This same quote also applies to discussions about Toonslab, the original thread was geared towards an actual question regarding Toonslab but the thread is now just people complaining and arguing over other topics related to Toonslab and in-game rules, which is not appropriate here.